Privacy Policy

1. Introduction

Teramond GmbH ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your personal data when you visit our website or use our social media marketing services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data We Collect

We collect various types of information to provide and improve our services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources
• Communication Data: Records of communications between you and Teramond, including emails, phone calls, and meeting notes
• Business Information: Information about your business, industry, marketing goals, and current social media presence
• Marketing Data: Your preferences for receiving marketing communications and your engagement with our content

3. How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and with your consent where required:

• Providing social media marketing services and responding to your inquiries
• Communicating with you about our services, projects, and business matters
• Improving our website functionality and user experience
• Analyzing website traffic and user behavior to optimize our services
• Sending marketing communications about our services (with your consent)
• Complying with legal obligations and protecting our legitimate business interests
• Developing and improving our marketing strategies and service offerings

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

5. Data Sharing and Third Parties

We may share your personal data with the following categories of third parties:

• Service Providers: Third-party companies that help us provide our services, such as hosting providers, analytics services, and communication tools
• Legal Compliance: When required by law, regulation, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our clients or the public
• Business Transfers: In connection with any merger, acquisition, or sale of our business assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain contact information and communication records for up to 7 years after our last interaction, unless a longer retention period is required by law or for legitimate business purposes.

7. Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your personal data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission protocols, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

9. International Data Transfers

As we are based in Germany within the European Union, your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy, want to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

13. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit).